H & H Sign Supply Policies, Terms & Conditions

Your Use of This Website and/or Company is Governed by These Terms and Conditions
Please take a few minutes to review these Terms and Conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them. When placing an order online or by phone you agree to these terms and conditions. If you do not agree with any of these Terms and Conditions, do not use the hhsignsupply.com website or H & H Sign Supply.

These Terms and Conditions May Change
SignSupplyStore.com reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.

Colors
We have done our best to display as accurately as possible the colors of the products shown on this website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

We do not guarantee our cuts to be exact. If you are ordering vinyl to cover a product of your choice, please allow a little extra footage so you will be able to trim to your specs.  Rolls and sheets could be up to 1/4" short.  Please consider this shortage tolerance when ordering.

Correction of Errors and Inaccuracies; Limitations on Quantity; Returns; Risk of Loss
The information on this website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologize for any inconvenience this may cause you. Please see our Pricing Information for more details. If you are not fully satisfied with your purchase you may return it with the original packing receipt. Additional restrictions apply. Please see our Return Policy for more details. The risk of loss and title to items purchased from SignSupplyStore.com pass to the purchaser upon our delivery to the carrier.

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Credit Cards: We accept Visa, MasterCard, American Express, and Discover. Equipment purchased with credit cards may only be shipped to the authorized billing address of the cardholder. Online purchases are processed through a secure server for maximum protection of our customers' privacy.

C.O.D. shipping is no longer available. 

Debit Cards: We accept Visa, MasterCard, and Discover debit cards. Equipment purchases made on debit cards may be delayed due to the transactional or daily limits to which most debit cards are restricted.

Paypal: H & H Sign Supply accepts PayPal for any online purchases. There is no additional charge for this service.  Paypal will only be accepted through our website.  We do not offer payment using Paypal for phone orders. Orders/payment sent with an invoice through Paypal will not be accepted.  Customers wishing to use Paypal as a payment method must complete the order on our website.

Net Term Accounts are only offered to government agencies or schools.  Subject to approval.  If you would like to pay by Net Terms, please call 866-443-7140.

My order has not shipped but I still see a charge?

When your order is placed, we will authorize your credit card. An authorization is a temporary hold on the funds. This does not mean we have your money, it guarantees us you have the funds available if we process your order and then capture that authorization.

When paying with a Credit Card or Debit/Check Card, your bank will automatically place a "HOLD" on the account linked to your card for the authorized order amount. When we ship your order we then "CAPTURE" the authorization +/- any changes you may have made to the order and thus have the funds transferred to our account.

Even if you change your method of payment, due to banking regulations, the original "AUTHORIZED AMOUNT" may still be held for 7-10 business. Once the authorization has been made by your bank, we will not be able to reverse the authorized amount/hold as it is not us that is holding the funds but instead your bank is holding them.

Understand, we are not charging until we ship. We do not have the funds until we CAPTURE the authorization. AUTHORIZED HOLDS generally disappear if not captured within 7-10 days; this includes canceled orders or unshipped orders.

Credit cards have always behaved like this and most card holders never needed to know. With the advent of online banking, card holders are able to see transactions as they occur and although it may seem confusing it should be nothing to be alarmed of. All that is really going on is the bank is making sure the card has the funds to cover any transactions the card holder has made without going over the pre-set spending limit.

More detailed info can be found here on Wikipedia:
http://en.wikipedia.org/wiki/Authorization_hold

 
Refunds and out of stock items: In the event we do not have the inventory to fill your order, we will first contact you by phone and if there is no response we will send an email.  Once we confirm you are okay with a refund/replacement we will get the order processed to be shipped.  If a refund is given it could take 7-14 business days before you see that refund post back to your payment method.

RUSH PROCESSING
You will see this option on the shipping page during checkout. This option allows our customers to pay an additional handling fee to give their order a boost in priority handling so that the order is printed, pulled, and shipped faster than other orders.

Upgrade the shipping charge you selected to UPS Ground for only $5.99.  This option is most beneficial for Flat Rate Shipping and Free Shipping orders.  When you select Flat Rate Shipping or get Free Shipping, we select the shipping carrier. (We ship only UPS Ground, UPS SurePost and USPS).  By paying $5.99 for the UPS Ground Upgrade, we guarantee your package will ship UPS Ground.  Please note, if your order contains drop shipped items from another facility, and pay for UPS Upgrade, we cannot guarantee the items will ship UPS Ground.  Many times the drop shipper will select the shipping carrier, however it is likely to ship UPS Ground or FedEx, not USPS.

We cannot add to the amount you purchased online.  We cannot take additional payment for additional items to be added to an order.  We can cancel the original order as long as the order has not been processed.  Once we cancel the order you can then place a new order with the addition included on the order.  Please note that if you cancel an order it may take a few days to see the refund on your payment method.

FREE SHIPPING POLICY NOTICE
Customers will receive Free Ground shipping for online orders of $89.99 or above. This offer applies to Continental US customers only. *H & H Sign Supply reserves the right to change or modify this program at any time without prior notification.
Free shipping not offered for Alaska, Hawaii or International orders. Free shipping for online orders only. Free shipping offer does not apply to drop-ship items, special order items, some large or heavy items that have to be shipped in a box by itself, 24" and larger vinyl cutters or printers and some backorder items.  Shipping charges will be added for these excluded items when the order is processed. Your completion of the order indicates your agreement to accept these shipping charges. Orders receiving free shipping are not guaranteed to ship the same day. H & H Sign Supply reserves the right to choose the shipping carrier. Your package will ship either UPS, FedEx or USPS. If the customer returns an item that originally qualified for free shipping, the shipping fee will be deducted from the refund amount along with any restocking fees. Other special restrictions may apply.

 

Same day shipping is available until 1:00 PM EST Time on Tuesday thru Friday (This is not a Guarantee).  Monday is our busiest day due to all the orders from the weekend, a cut-off time does not apply on Monday.  If you need your order to ship on Monday we encourage you to select the Rush Processing option at checkout.

H & H Sign Supply makes every effort to process and ship all orders the day they are placed. During special sales, because of the volume of packages that have to go out, orders may require an extra day or two for packing & shipping. In the event a credit card is declined or an item thought to be in stock is back ordered or unavailable, we will attempt to contact you that day to notify you of problems and options. If we cannot notify you that day, your order may be delayed until we are able to contact you. If an item is not in stock, and we are unable to reach you, the remainder of the order will be shipped with a note on the picking ticket identifying the back ordered item.

 

All FDC vinyl smaller than 15" width is special cut and cannot be cancelled & will take an extra day for delivery.

UPS has an on time delivery ratio of 99%. We try to be as prompt and give you the best approximate shipping time when asked, however we are not responsible for UPS weather delays or any other unforeseen shipping delays. We apologize for any inconvenience.

RETURN POLICY: SUPPLIES
Equipment is non-returnable.  Supplies may be returned within 30 days of purchase. These returns will be subject to a 25% re-stocking fee and customer will be responsible for all shipping charges. Drop shipped supplies are non-returnable. All FDC & 3M products are drop shipped and are non returnable items. All items that say "This item is not eligible towards free shipping" when added to the shopping cart are drop shipped. In the event that a shipping error is made by our staff, unwanted supplies may be returned at our expense, possibly through the issuance of a call tag. All such returns must be pre-approved and must be accompanied by an RMA number. Items returned without preauthorization, or shipped without a visible RMA number on the outer packaging will not be accepted. RMA numbers are valid for 10 business days after that the RMA will be voided.

ALL Drop Shipped items are non-returnable.

Customers who order supplies by mistake or purchases supplies that remain unopened and unused may return them for credit subject to prior approval. Such returns must be accompanied by an RMA number, as indicated above. Unused supplies that have been in customer's possession for more than 30 days may not be eligible.

In the event a package is lost, not delivered or damaged H & H Sign Supply should be notified immediately. A claim with the shipping company will be filed by H & H Sign Supply 15 days after ship date. No refunds will be given and no merchandise will be sent for replacement until a claim with the shipping company is filed and a full investigation is completed. If the package is not located, a refund or replacement will be given at that time. If we are not notified within 7 days of the shippers delivered date, customer's order will be considered complete and no refunds or claims will be filed or given.

Transfer tape rolls are non-returnable once they have been used. We cannot accept tape rolls back because they cannot be resold once they are used. If a customer just "doesn't like" the tape we cannot accept it back. If a customer believes the tape is defective we will receive it back to be sent to the manufacturer for testing. A refund for a "defective" tape will not be given until the manufacturer does the testing and rules it defective.

Please inspect your order upon arrival. If you receive your order and an item is missing or damaged we must be notified right away. If we are not notified within 7 days of the shippers delivered date, customer's order will be considered complete and no refunds or claim will be filed or give.

Equipment and software is non-returnable.  In the event you feel you have a product that is defective or not performing the way it should, please contact us immediately.  We will assess the issue with questions and options.  Refunds for defective equipment will only be given if the manufacturer deems the item defective.  It is very likely we will request the item back and have it tested either in our facility or with the manufacturer.  The return of equipment will only be allowed if the manufacturer believes the equipment is defective.   A refund or replacement for the item may be given upon arrival back to H & H or after the testing is complete.  Please note: only refunds/replacement for the item will be given.  Refunds for shipping charges or other damages occurring while using the said item will NOT be given.

Clipart or other software may not be returned because each package is registered to the user's computer.

 

The H & H Sign Supply staff is made up of extraordinary people; reliable, energetic, capable, dedicated, people who enjoy providing outstanding service to our customers. We are a growing company in need of more such individuals to help us achieve our goals. If you feel you are qualified and interested in a career opportunity with a progressive company that empowers and values people, contact us by phone, fax, or e-mail. H & H SIGN SUPPLY is an equal opportunity employer. We do not discriminate based on creed, color, sex, or national origin.

THE SIGNSUPPLYSTORE.COM WEBSITE IS OPERATED BY H & H SIGN SUPPLY, INC., ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULL EXTENT PERMITTED BY LAW, SIGNSUPPLYSTORE.COM, HHSIGNSUPPLY.COM, H & H SIGN SUPPLY BRANDS AND THEIR AFFILIATES (COLLECTIVELY, "H & H SIGN SUPPLY, INC. ") DISCLAIM ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THIS SITE AND ITS CONTENTS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE.

 

WITHOUT LIMITING THE FOREGOING, SIGN SUPPLY STORE DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM.

 

WITHOUT LIMITING THE FOREGOING, SIGN SUPPLY STORE DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ON THIS WEBSITE IS ACCURATE, COMPLETE, RELIABLE, USEFUL, TIMELY OR CURRENT OR THAT THIS WEBSITE WILL OPERATE WITHOUT INTERRUPTION OR ERROR.

 

WITHOUT LIMITING THE FOREGOING, SIGN SUPPLY STORE DISCLAIM ANY LIABILITY AS TO THE ACCURACY OR COMPLETENESS OF EACH ITEM DESCRIPTION. ALL PRODUCT DESCRIPTIONS ORIGINATE FROM THE MANUFACTURER OF THE ITEM.

 

H & H SIGN SUPPLY DOES NOT ENDORSE NOR MAKE ANY WARRANTIES OR REPRESENTATIONS ABOUT THE OPTIONS OR OTHER SERVICE OR DATA YOU MAY ACCESS, DOWNLOAD OR USE AS A RESULT OF THE USE OF THE INFORMATION CONTAINED ON THIS WEBSITE, OR ABOUT ANY WEBSITE YOU MAY ACCESS THROUGH THIS WEBSITE. LINKS TO OTHER SITES ARE PROVIDED FOR CONVENIENCE ONLY. YOU NEED TO MAKE YOUR OWN DECISIONS REGARDING YOUR INTERACTIONS OR COMMUNICATIONS WITH ANY OTHER WEBSITE.

 

H & H SIGN SUPPLY MAKES NO REPRESENTATION THAT CONTENT PROVIDED ON THIS WEBSITE IS APPLICABLE OR APPROPRIATE FOR USE IN LOCATIONS OUTSIDE OF THE UNITED STATES.

 

H & H SIGN SUPPLY ASSUME NO RISK OR RESPONSIBILITY FOR YOUR USE OF ANY OF THE CONTENT PROVIDED ON THIS WEBSITE.

 

 

UNDER NO CIRCUMSTANCES, SHALL H & H SIGN SUPPLY OR ANY OF THEIR EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THIS WEBSITE OR RELATED TO PRODUCT SOLD BY H & H SIGN SUPPLY.

 

THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME OR PROFITS), WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF ANY SIGN SUPPLY STORE CORPORATION BUSINESS HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

 

IF YOU ARE DISSATISFIED WITH THIS WEBSITE OR ANY CONTENT ON THE SITE, OR WITH THESE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS WEBSITE. YOU ACKNOWLEDGE, BY YOUR USE OF THIS WEBSITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.

 

APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF H & H SIGN SUPPLY UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).

Customer assumes all risk of damage and/or malfunction of equipment when using NON-OEM parts and products bought from H & H Sign Supply Inc.  H & H Sign Supply Inc. is not responsible for such damage and/or malfunction or any void of manufacturer warranty when a customer uses NON-OEM items.  No compensation for such malfunction or void in warranty will be given.  

 

 

BY ACCESSING AND USING THE SIGNSUPPLYSTORE.COM WEBSITE, YOU AGREE THAT YOUR ACCESS TO AND USE OF THIS WEBSITE IS SUBJECT TO THESE TERMS AND CONDITIONS, AS WELL AS ALL APPLICABLE LAWS, AS GOVERNED AND INTERPRETED PURSUANT TO THE LAWS OF THE STATE OF KENTUCKY, UNITED STATES OF AMERICA.